It’s exciting to share about the positive changes you or a loved is experiencing in their life. Below are a few things you need to know about patient contact during treatment:

Release Form:

Serenity View is a medical facility and requires a medical release form for all patients instructing our team on who and what we can share. If a patient does not sign the release, our team cannot share any treatment information or allow patient contact with loved ones. We do this to protect patient privacy. Serenity View recommends discussing this with your loved ones prior to treatment so everyone understands the importance of this release.

Phone Calls

Recovery is the primary focus for patients and the Serenity View treatment team. At the discretion of the treatment team, your loved one will be able to make a few calls a week. Please keep in mind that contact may be limited during the first two weeks dependent on progress in treatment. You can make calls between 6:00 pm and 7:00 pm CST on days that will be determined by your treatment team.

If you need to reach your loved one, feel free to contact Serenity View at any time.

Letters

After an initial five-day communication break, you will have daily free time and are encouraged to use some of that time to write and send letters. Please plan to bring supplies for letter writing, envelopes, and stamps.

Friends and family are encouraged to send cards and letters to their loved ones, addressed in the following manner:

[First Name and Last Initial only]
c/o Serenity View
P.O. Box 1130
3800 County Rd 444
Princeton, TX 75407

For package deliveries, please ship to:

[First Name and Last Initial only]
3800 County Rd 444
Princeton, TX 75407

Be aware that a staff member will open all packages to ensure they are free of contraband or anything that may jeopardize the safety or recovery of our patients. Also please keep in mind that we must have patient consent to receive mail from loved ones. Patients will grant consent by signing the release form upon arrival.

Computer

Your treatment team will develop a computer usage plan. Supervised email communication, if necessary for treatment, will be allowed. Social network use is prohibited while attending Serenity View.

If you have any questions about how you can communicate with a patient, please call us.